Thank you for shopping with Vivian Roam. We are committed to delivering your order safely and efficiently. Please review our shipping policy below to understand how we handle the shipping process.
Order Processing
All orders are processed within 1 to 2 business days after your order is placed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email once your order has been processed and is ready for dispatch.
Shipping Methods
Vivian Roam offers reliable delivery services through trusted courier partners. Shipping is handled by local and regional couriers based on your delivery location. All orders are shipped using cash on delivery (COD) as our payment method.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS (if applicable) so you can monitor your shipment in real-time. Please allow up to 24 hours for the tracking information to become active after dispatch.
Delivery Areas
We proudly ship worldwide. Our courier partners ensure deliveries to most countries and regions. Please ensure that the shipping address provided is accurate and complete to avoid delays or failed deliveries.
Shipping Fees
Shipping charges, if any, will be clearly displayed during the checkout process before you complete your order. Occasionally, we may offer free shipping promotions, which will be indicated on our website or in promotional materials.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to incorrect address details, unavailability at the time of delivery, or refusal to accept the order, the package may be returned to us. In such cases, customers may be responsible for any re-shipping fees.
Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us immediately at [email protected]. We will work with our shipping partners to resolve the issue and, if necessary, provide a replacement or issue a refund.
Contact Us
If you have any questions or concerns regarding your shipment, please contact us at:
Vivian Roam
Email: [email protected]